FAQS
- How can I buy from a SilkRa.net site?-What places can be shipped from SilkRa.net?
SilkRa.net offers its services to the Kingdom of Saudi Arabia, United Arab Emirates and Kuwait
-How much time is needed for my order to arrive?
It depends on your location- Main Cities it would take from 1- 5 Working Days.
- Other cities 7-10 Working days
(for some items we may facing some delay up to 10 working days)
- How do I know that I have received my order?
-How do I change the specified delivery address or date of receiving?
After the Order has been received, we can't change the delivery city but you can coordinate with the shipping company once they contact you to change the address in the same city.
- Can I change or modify the products in my requested order after submitting the order?
Currently, you cannot, but we are developing this service. So follow us regularly to keep up-to-date on our website or through our customer service team on this email contact@silkra.net.
- What is the return policy of SilkRa.net?
You are allowed to return free of charge one time per order for 7 days after receiving the shipment which will be refunded as a store gift if paid by Cash on Delivery, Otherwise, it will be refunded to the same card used in the purchase. After that, you will be charged a fee for each return.
- How can I share my views on my shopping experience?
We would like to know all your opinions and suggestions to help us improve our service to you, you can email us at contact@silkra.net
- Are there customs duties and taxes?
No, all retail prices are inclusive of customs and tax charges.
- What do I do if my product is defective or damaged?
If the product sent to you is damaged or defective, we would like to know. Please make a refund request here within 24 hours of receiving the item with a picture of the damaged item.
- How do I know that a product is not available in stock?
A "sold" sign will appear next to the product if this product is out of stock, and in rare cases, the product may be available when you place the order but it is executed while processing the order. In case of such cases, we will notify you.
- is Cash On Delivery Free?
yes, you don’t have to pay any fees for cash on delivery
- is shipping free?
if your order is over than 199 SAR your order will be shipped for free, if your order is less than 199 SAR the shipping fee will be 20 SAR